How many times have you heard the phrase “Can I Have A Word?” whether at work, school or home?

 

How did it make you feel – anxious, nervous or downright fearful?

Maybe, as a manager, parent or teacher you have had to say these words?

 

You may have struggled and been left baffled as you lost control of the conversation and worsened relationships.

​

Sue… Sue Tonks, international leadership and management trainer, has developed magical and mind-blowing techniques to help you deal with these struggles AND now she shares them with you:

​

• What to say and what not to say in difficult conversations.

• Know which words cause power shifts.

• How to keep control without creating animosity, hurt or blame, and

• Establish plans to prevent the same problem re-occurring.

• ​

Can I Have A Word? is written in a practical and fun way, with fabulous illustrations and video links to enhance your experience and achieve the results you want.